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Bilingual Hotline Crisis Services Specialist

Application deadline: open

The Virginia Sexual and Domestic Violence Action Alliance, Virginia’s statewide coalition addressing sexual and domestic violence, is hiring a part-time bilingual/bicultural (Spanish/English) Hotline Crisis Services Specialist to provide culturally competent crisis intervention services.

Duties and Responsibilities

  • Respond to and document calls, chats, and texts in English and Spanish from survivors of sexual and intimate partner violence; their family members and friends; allied professionals; and the general public.
  • Ensure quality responses to each of the Hotlines answered by the Action Alliance, including the Family Violence and Sexual Assault Hotline, the PREA Hotline, the LGTBQ+ Helpline, and the hotlines of local sexual and domestic violence agencies.
  • Ensure the delivery of effective and timely services to Sexual and Domestic Violence Advocacy Agencies that contract with the statewide hotline.
  • Follow up with callers who identify intimate partner violence and/or sexual violence as primary issues.
  • Attend and participate in internal, state, and national training activities concerning the dynamics of domestic and sexual violence, crisis intervention, active listening, supportive counseling, risk assessment, safety planning, intersections of oppression and violence, legal advocacy, and resource identification/development.
  • Position Requirements

    This position requires work, volunteer, or internship experience delivering crisis services in English and Spanish; a basic knowledge of intimate partner violence, sexual violence, and our work at the Virginia Sexual and Domestic Violence Action Alliance; and strong organizational skills. Successful candidates will also be proficient in Office 365 and have experience with online documentation and databases. All VSDVAA staff must be committed to the agency’s mission and guiding principles. Working with the Action Alliance requires dedication to cooperating with peers, participating in group processes, utilizing healthy conflict resolution skills, and modeling respectful relationships.


    This is an hourly non-exempt position that will be scheduled to work a minimum of 12 hours from Monday to Sunday, including holidays. The Action Alliance currently operates the Hotline from 8 AM to 8 PM. Please note that we are expanding in-house coverage of the Hotline and will implement 24/7/365 scheduling on July 1, 2016. The hourly rate of pay ranges from $14 to $18. Limited statewide travel is required for training; national opportunities may also be provided. Position will be open until filled.

    The Action Alliance is an Equal Opportunity Employer and is committed to hiring and supporting a diverse staff. We strongly encourage people of diverse racial, gender, and ethnic identities to apply.

    Please submit a cover letter, resume, and three references to:

    Carmen Williams by email at, or mail your application materials to:

    Carmen Williams

    Programs and Services Manager

    c/o Action Alliance

    5008 Monument Ave. Ste. A

    Richmond, VA 23230

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